Help and support
Talk to a person
Email us and a real person at OrbisLabs will reply. Tell us what happened, which screen you were on, and your phone model if you know it.
Please never send your password, card details or a full bank account number.
StartGetting started
How do I set up my shop?
Download OwóBook, create an account with your email, Google or Apple, then add your shop name and pick the currency your shop trades in. Your currency shows on every invoice, receipt and total.
Can I change the app's language?
Yes. OwóBook works in more than 100 languages. The app language changes the screens you see. Customers can get their invoices and messages in a different language: set it under Language for customers.
Can I change my currency later?
Yes. Invoices you've already made stay in the old currency. Catalog prices keep their amounts; they aren't converted, just shown in the new currency.
SellInvoices and receipts
How do I send a receipt to a customer?
Open the invoice and choose how to send it: WhatsApp, Telegram, Viber, LINE, SMS, an image or a PDF. The customer's phone number opens their chat for you.
Can customers pay through OwóBook?
No. OwóBook never holds or moves money. Your bank details are printed on each invoice and customers pay you directly. When they pay, record the payment and the balance updates.
How do I record a deposit or part payment?
Open the invoice and add a payment. OwóBook keeps track of what's still owed.
CollectWho owes you
Where do I see who owes me?
Home shows what you're owed. Tap See who owes me for every credit sale, with late customers at the top.
How do reminders work?
Send a friendly reminder to one late customer, or to all of them at once, through the messaging app you choose. You can also send any customer a full statement.
TeamStaff and roles
How do I add staff?
With Premium, invite staff from your shop and give each person a role: Seller, Stock keeper, Accountant or Manager. You can change or remove access at any time.
I was invited. How do I join?
Install OwóBook and sign in with the email you were invited with. Tap your shop name on Home, choose Join a shop and enter the invite code. Your own shop, if you have one, stays as it is.
The invite says it's expired or for another account.
Invites are for one email address and expire after a while. Ask the shop owner to send a new invite to the email you sign in with.
PrintReceipt printing
My Bluetooth printer isn't listed.
Turn the printer on and make sure Bluetooth is on. If it still isn't listed, pair it in your phone's Bluetooth settings first, then choose it in OwóBook. Bluetooth printing is part of Premium.
OwóBook says to allow Bluetooth access.
Open your phone's Settings, find OwóBook and allow Bluetooth (on Android it may be called Nearby devices).
AccountYour account
I forgot my password.
On the sign-in screen tap Forgot password?, enter your email and we'll send a reset link. It can take a minute; check your spam folder too.
How do I delete my account?
In the app: Shop → Delete account. Can't sign in? See Delete your account.
How is my data used?
Read our Privacy Policy. We never sell your data, and your customers' details are only used to run your shop.